Service unavailable
Include the affected URL, first observed time, device, and a screenshot.
Existing customersDashboard supportsupport@aiscansolutions.comNo PHI by email
Get the issue to the right person.
Existing customers can open support from the dashboard or email the support team. A precise URL, timestamp, and screenshot makes diagnosis faster. Never include real patient information in an email or public screenshot.
ChannelDashboard or email
Useful evidenceURL + time + screenshot
Sensitive dataDo not email PHI
Sales questionsBook a call
Issue intake
Use the smallest reproducible description. Support can ask for secure information through the appropriate channel if it is required.
Workflow issue
Name the product area, expected result, actual result, and the last successful attempt.
Content or site update
Send the page URL and the exact replacement copy or approved asset.
Account or billing
Use the practice name and account email; never email patient information.
Before you send
Four details prevent unnecessary back-and-forth.
The exact page or product area
What you expected to happen
What happened instead
Device, browser, and approximate time