Cosmetic-practice-specific AI receptionist. Books consultations, captures candidacy and financing details, handles before/after gallery requests, post-op concerns, and multi-procedure inquiries. HIPAA compliant. Integrated with Nextech, Symplast, PatientNow, and 30+ EHRs.
Included on every MedSiteAI plan from $149/mo. HIPAA compliant. No per-call fees.
Most AI receptionists are built for primary care or general practice. They handle two call types: “book me an appointment” and “cancel my appointment.” That's fine for a family medicine practice. It's actively bad for a plastic surgery practice.
A cosmetic practice gets 8-12 distinct call types per day, each requiring different handling: consultation booking (different per procedure), financing pre-qualification (CareCredit, Alphaeon, in-house), before/after gallery requests (which require secure HIPAA-compliant delivery, not a public link), candidacy inquiries (age, BMI, health history that can disqualify), post-op concerns (which need urgency triage and potentially same-day surgeon contact), revision consultations (different workflow than new consultations), multi-procedure inquiries (mommy makeover, body contouring packages), surgeon-specific requests (patients researching one specific surgeon's work), deposit and scheduling questions, and cancellations with policy enforcement.
Each one routes differently. Each one needs different intake fields. Each one has a different urgency profile. Generic AI receptionists treat them the same — book or don't book — and bleed leads in the gap.
Captures procedure interest, books with the right surgeon, sets expectation for consult length and any pre-consult requirements.
CareCredit, Alphaeon, in-house plans. Captures the fields needed to pre-qualify without pretending to underwrite.
Confirms procedures the patient is researching, sends gallery via HIPAA-compliant SMS link, optionally books follow-up consult.
Pre-screens age, BMI range you set, current health, prior surgeries, pregnancy status. Routes accordingly with no judgment.
Triages urgency. Same-day post-op check vs on-call surgeon escalation vs routine answer from your protocol doc.
Different intake than new consults. Captures original surgeon, original procedure, what the patient wants different.
Mommy makeover, body contouring packages, combined procedures. Handles bundled-pricing questions.
Auto-detected English, Spanish, Mandarin, Vietnamese, Tagalog, Korean, Portuguese, French Creole, Arabic.
We integrate natively with the systems most cosmetic practices use — Nextech, Symplast, PatientNow, RxPhoto + ModMed, plus the broader EHR list (Epic, Cerner, athenahealth, DrChrono, NextGen, eClinicalWorks, Allscripts, Greenway, and 22+ others). For systems we don't natively support, FHIR R4 / HL7 v2 bridges cover most of the rest. Full list at /integrations.
New consultation bookings appear on your scheduler in real time. Patient lookups by phone resolve against your live chart database. Post-op concerns get logged to the patient's chart with the call transcript and urgency tag. Financing pre-qual data lands as a structured note. Before/after gallery requests log a follow-up task for your front desk if the patient didn't book a consult right then.
No per-call fees. No per-minute fees. Unlimited inbound call volume on every tier.
It books consultations directly into your scheduler, captures procedure interest (rhinoplasty, breast aug, tummy tuck, facelift, etc.), pre-screens candidacy (age, BMI range you set, current health, prior surgeries, pregnancy status), captures financing-qualification questions (CareCredit, Alphaeon, in-house financing), routes before/after gallery requests, handles post-op concerns with appropriate urgency tagging, and identifies patients calling about multi-procedure consultations vs. single-procedure quotes. Each call ends with structured data in your chart system, not just a voicemail transcript.
Carefully and consistently. Patients calling about cosmetic procedures often want to discuss cost, financing, and candidacy without feeling judged. The AI is trained on neutral, non-judgmental phrasing for sensitive topics — no upselling, no urgency tactics, no "limited time offer" pressure. For before/after gallery requests, it confirms the procedures the patient is researching and either DMs the gallery link via SMS (with HIPAA-compliant secure delivery) or schedules a consultation depending on what the patient wants next. For financing, it captures CareCredit/Alphaeon/in-house pre-qualification fields without pretending to underwrite.
Yes — these are common cosmetic-practice systems and we have native or FHIR-bridge integration with each. We also integrate with Epic, Cerner, athenahealth, DrChrono, NextGen, eClinicalWorks, Allscripts, Greenway, Jane App, ChiroTouch, ACOM Health, ChiroFusion, Open Dental, Dentrix, and 16+ others. For systems we don't natively support, FHIR R4 / HL7 v2 bridges cover most of the rest.
Post-op calls get priority routing. The AI recognizes post-op concerns (incision pain, swelling, drainage, fever, anything that sounds urgent) and either escalates to your on-call surgeon via SMS+phone (with the patient's chart context attached) or schedules a same-day post-op check depending on severity. Routine post-op questions (when can I shower, when do sutures come out, normal swelling timeline) get answered from your practice's protocol document — you tell the AI what's normal for your specific recovery protocols, it tells your patients.
English and Spanish out of the box. Mandarin, Vietnamese, Tagalog, Korean, Portuguese, French Creole, and Arabic on request. Particularly relevant for cosmetic practices in major markets (Miami, NYC, LA, Houston) where multi-language patient populations are routine. Language is auto-detected from the caller's first sentence — no menu trees.
Generic AI receptionists treat every call the same — book or don't book. A plastic surgery practice has 8-12 distinct call types (consultation booking, financing question, before/after request, candidacy inquiry, post-op concern, revision consultation, multi-procedure inquiry, surgeon-specific inquiry, deposit/scheduling question, cancellation), and each routes differently. Our AI receptionist supports per-practice workflow customization for cosmetic practices specifically — the routing rules know that a "how much would a tummy tuck cost" call is different from a "my drain is leaking" call.
Yes. BAA included on every plan. Call audio processed in HIPAA-compliant infrastructure (TLS 1.3, AES-256). Transcripts stored encrypted with role-based access. Before/after photos, financing applications, and pre-op documents shared via secure links with 30-day expiration. We do not use cosmetic-practice call data to train AI models, and we do not share or sell anything. Full security model at /security.
Included on every MedSiteAI plan from $149/mo (Growth) to $799/mo (Elite). Most cosmetic practices choose Complete ($399/mo) for branching intake logic + automated message templates + multi-language, or Ultimate ($499/mo) for multi-location + dedicated account manager + priority EHR sync. Elite ($799/mo) adds custom voice training to your practice brand and white-glove migration if you're switching from PatientPop, RealSelf-style aggregators, or a traditional answering service.
First draft of your AI receptionist — branded with your practice voice, wired to your scheduler, with cosmetic-specific workflows (consultation, financing, before/after, post-op) configured — typically lands in 48 hours after kickoff. Most cosmetic practices go live with real patients in 5-7 business days. The bottleneck is usually a 30-minute kickoff call (procedure list, financing partners, on-call surgeon schedule, BAA sign-off) plus the EHR sandbox approval if applicable.
See how the AI handles a real cosmetic-practice call. 15-minute demo.
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