What does MedReceptionist handle?
It can answer inbound calls, respond from the approved practice knowledge, book or request appointments against the connected calendar, capture messages, and route defined urgent or unusual cases to staff.
Voice + textFlat per practiceCalendar-aware bookingHuman escalation
A front desk voice that knows when to hand back control.
MedReceptionist answers inbound calls, works from the practice-approved knowledge, books against connected availability, captures the record, and routes exceptions to staff.
Standalone$349/mo
With website$249/mo
Base voice500 min
Base texts10,000
MedReceptionist call and booking filmSynthetic demonstration data only
One call, four visible stages.
The practice defines the knowledge, booking rules, and escalation boundary before activation.
- 01
Answer
The call opens with the practice-approved greeting and language handling.
- 02
Understand
The receptionist identifies the request using the approved services, hours, locations, and policies.
- 03
Act
It books or requests a time, captures the message, or completes the configured next step.
- 04
Escalate
Clinical, urgent, unusual, or explicitly configured cases return to a person.
Pricing without a per-provider multiplier.
The published receptionist rate is flat per practice. Usage above the included allowance follows the canonical overage schedule.
Standalone: $349/month
With a website plan: $249/month
Base allowance: 500 voice minutes + 10,000 texts
Overage: $0.10/voice minute + $0.02/text
Buyer questions
How are urgent or clinical questions handled?
The practice defines escalation rules during setup. The receptionist does not diagnose or replace emergency services; clinical questions and configured urgent cases route to the appropriate human workflow.
Can it use our current phone number?
Call forwarding can usually preserve the published practice number. The exact routing plan is confirmed against the current carrier and phone system before activation.
How is MedReceptionist priced?
The published rate is $349/month as a standalone service or $249/month with a MedSiteAI website plan, flat per practice rather than per provider. The base allowance includes 500 voice minutes and 10,000 texts; published overage is $0.10 per voice minute and $0.02 per text.