No Front-Desk Line.
Patients Check Themselves In.
Patients confirm their info, complete intake forms, e-sign, and save a card on file — all at the kiosk, before staff even see them. Fewer interruptions. Faster intake. Fewer errors.
Patient Check-In
Welcome back, Sarah
10:00 AM — Dr. Johnson
What the Kiosk Handles for You
Three things patients used to need staff for — now completed at the kiosk.
Intake + Forms
Patients fill out and e-sign intake paperwork before they're called back. Forms attach to the patient record automatically — no clipboard, no scanning.
Info Verification
Returning patients confirm or update their contact details, insurance, and emergency contacts. New patients enter their info once — it's in the system.
Card on File
The kiosk prompts patients to save a payment method during check-in. Staff can charge copays or balances later — no re-entering card details at checkout.
How It Works
Patient self-checks in. Staff see arrival instantly.
Patient Approaches Kiosk
Wall-mounted or counter tablet displays the check-in screen in lockdown mode — no other apps accessible.
Confirms Appointment
Patient searches by name or phone number, confirms their upcoming appointment, and reviews their info.
Completes Intake
Signs required forms, updates info, and optionally saves a card on file. All captured digitally.
Staff Notified
Arrival status updates on the staff dashboard. Patient is ready to be called back — no check-in interrupt needed.
Built for a Busy Waiting Room
Secure, flexible, and works on hardware you already have
Lockdown Kiosk Mode
The browser locks to the check-in screen — patients can't navigate away. Works on any iPad or Android tablet you already own.
Digital Intake Forms
Patients complete and e-sign intake paperwork at the kiosk. Forms are captured digitally — no scanning, no clipboards, no manual entry.
Card on File at Check-In
The kiosk prompts patients to save a card on file during check-in. Stripe tokenizes it securely — staff can charge copays and balances later with one tap.
Auto-Populates Patient Record
Returning patients confirm pre-filled info. New patients enter their details once and they're in the system — synced to their appointment and patient record.
Works on Any Tablet
No proprietary hardware required. Any iPad, Android tablet, or touchscreen device on your Wi-Fi network becomes a check-in station.
Integrates with Booking
The kiosk recognizes upcoming appointments and ties check-in to the correct booking. Staff see arrival status update on their dashboard in real time.
Paper Clipboard vs. Kiosk Check-In
Paper Clipboard + Manual Entry
- Staff hand out and collect clipboards
- Handwriting errors require re-entry
- Card collected at checkout — often forgotten
- Forms filed physically or scanned manually
- No arrival visibility until patient reaches desk
MedSiteAI Kiosk Check-In
- Patient self-serves — no staff required
- Digital forms with e-signature, zero errors
- Card saved at check-in before the visit
- Forms auto-attach to patient record
- Staff see arrival instantly on their dashboard
Why Practices Add Kiosk Check-In
Front desk staff handle fewer repetitive intake questions
Patients check in independently — no waiting on staff
Fewer data entry errors — patients enter their own info
Card on file captured during check-in, not at checkout
Works for new patients and returning patients equally
Lockdown mode prevents patients from misusing the device
Frequently Asked Questions
What hardware do I need?
Any iPad or Android tablet running a modern browser. Most practices mount a tablet on a stand in the waiting room. MedSiteAI doesn't require proprietary kiosk hardware — use what you already have or pick up a tablet for under $300.
What does lockdown kiosk mode do?
It prevents the browser from navigating away from the check-in screen. Patients can't visit other websites, access settings, or exit the kiosk without an admin PIN. This keeps the device secure and on-task.
Can patients sign intake forms on the kiosk?
Yes. Digital intake forms with e-signature are built into the kiosk flow. Completed forms are attached to the patient record automatically — no printing, scanning, or manual filing.
How does the card-on-file step work?
During check-in, the kiosk prompts the patient to save a payment method. They enter their card details in a Stripe-hosted secure field — the card is tokenized on the spot. Staff can charge it later for copays, no-shows, or balances.
Does the kiosk work for walk-in patients?
Yes. Walk-ins can enter their information at the kiosk and it creates a new patient record. Staff see the walk-in arrival on their dashboard and can add them to the schedule.
Modernize Your Waiting Room
Kiosk check-in is included in MedSiteAI — no proprietary hardware required.