Question 1

How does the site help us grow our panel and attract new patients?

Accepted Answer

Your site displays a real-time "Accepting New Patients" banner that you can flip on or off from your dashboard in seconds. Combined with local SEO targeting searches like "family doctor accepting patients near me," new patients land on a clear, welcoming page that shows your panel status, accepted insurance, and a one-click booking button — removing every friction point between a search and a scheduled visit.

Question 2

Can patients book same-day sick visits online without calling the front desk?

Accepted Answer

Yes. The online scheduler supports multiple visit types — same-day sick, follow-up, and wellness — each with its own availability rules. You control which slots open for walk-in-style same-day requests so the front desk stops fielding "do you have anything today?" calls. Patients book, receive a confirmation, and get automated reminders, all without staff involvement.

Question 3

We do Medicare Annual Wellness Visits. Can patients book those as a distinct visit type?

Accepted Answer

Absolutely. You can create a dedicated "Medicare Annual Wellness Visit" appointment type with its own time slot length, instructions, and intake questions. The booking page explains what the AWV covers (health risk assessment, preventive screening review) so patients arrive prepared and staff spend less time on pre-visit education calls.

Question 4

Our practice uses a mix of EHR systems across providers. Will MedSiteAI work with what we already have?

Accepted Answer

MedSiteAI connects with a broad range of EHR platforms used in primary care — including Jane, DrChrono, FHIR R4-compatible systems, and others. Your existing appointment and availability data stays in your EHR; MedSiteAI surfaces it on your public booking page without forcing a system switch or a costly migration.

Question 5

Many of our patients speak Spanish or other languages. Does the site support multilingual content?

Accepted Answer

Yes. Your site can display patient-facing pages and intake instructions in multiple languages. You provide the translated copy — or request help drafting it — and MedSiteAI publishes it under language-specific URLs. This is especially useful for insurance, new-patient paperwork instructions, and after-hours guidance where language barriers lead to no-shows or unnecessary ER visits.

Question 6

Is patient data handled in a HIPAA-compliant way, and will we get a BAA?

Accepted Answer

Yes. All patient-facing forms and communications on MedSiteAI are built for healthcare compliance, and a Business Associate Agreement (BAA) is included with every plan. Contact data collected through booking and inquiry forms is stored securely and never shared with third-party advertisers. Your compliance team can request the BAA documentation at any time.

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